Question 1

RegistrationHow long does it take to register on 11 baje?

Accepted Answer

Just 2 to 3 minutes. Enter your name, mobile number, and date of birth, create a password, and verify via OTP — that's it. No complicated documents or lengthy processes. Once registered, you can log in and start playing immediately. Was this answer helpful? 👍 Yes 👎 No

Question 2

RegistrationIs a national ID required to register?

Accepted Answer

NID is not required for initial registration — just your mobile number and date of birth. However, for larger withdrawals (generally above ৳10,000), you may need to provide your NID or another identity document as part of KYC verification. This is purely for your own security. Was this answer helpful? 👍 Yes 👎 No

Question 3

RegistrationCan one person open more than one account?

Accepted Answer

No — only one account per person is allowed. Creating multiple accounts may result in all of them being permanently banned and balances forfeited. Attempting to claim bonuses more than once this way is a violation of our terms. Was this answer helpful? 👍 Yes 👎 No

Question 4

RegistrationCan I start playing right after registering?

Accepted Answer

Yes, your account is activated as soon as OTP verification is complete. Simply log in, make your first deposit, and you can start placing bets on any game right away — no additional approval needed. Was this answer helpful? 👍 Yes 👎 No

Question 5

LoginWhat should I do if I forget my password?

Accepted Answer

On the login page, click the "Forgot your password?" link. Enter your registered mobile number to receive an OTP. Use that OTP to set a new password — or log in directly with the OTP, no password required. Was this answer helpful? 👍 Yes 👎 No

Question 6

LoginI'm not receiving my OTP — what should I do?

Accepted Answer

First, wait 1–2 minutes — delays can happen due to network congestion. If it still hasn't arrived, click the "Resend" button. Make sure your network connection is stable and that you've entered the correct mobile number. If the problem persists, contact our support team. Was this answer helpful? 👍 Yes 👎 No

Question 7

LoginWhat should I do if my account gets locked?

Accepted Answer

Your account will be temporarily locked after 5 consecutive incorrect password attempts. Wait 30 minutes and try again, or log in with OTP — that always works. For a quicker fix, contact support. Was this answer helpful? 👍 Yes 👎 No

Question 8

PaymentHow do I deposit using bKash?

Accepted Answer

Log in → click the "Deposit" button → select bKash → enter the amount → send money to 11 baje's designated bKash number → enter the transaction ID → confirm. Your account balance is typically updated within 1–2 minutes. Was this answer helpful? 👍 Yes 👎 No

Question 9

PaymentWhat is the minimum deposit amount?

Accepted Answer

The minimum deposit on 11 baje is just ৳500. This qualifies you for the 200% welcome bonus, giving you a total of ৳1,500 to play with. There is no upper limit on deposits. Was this answer helpful? 👍 Yes 👎 No

Question 10

PaymentWhich payment methods are supported?

Accepted Answer

All of Bangladesh's most popular mobile banking services are supported: bKash, Nagad, and Rocket. You can deposit and withdraw without a bank account or credit card — which is exactly what makes 11 baje the most convenient platform in Bangladesh. Was this answer helpful? 👍 Yes 👎 No

Question 11

WithdrawalHow long does a withdrawal take?

Accepted Answer

At 11 baje, most withdrawals are completed within 5 to 15 minutes. During peak hours (e.g., 8–11 PM), it may take a little longer, but never more than 24 hours. Having your KYC verified speeds up the process even further. Was this answer helpful? 👍 Yes 👎 No

Question 12

WithdrawalWhat is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount is ৳500. To withdraw bonus funds, the applicable wagering requirements must be met first. Your original deposit can be withdrawn at any time, provided there is no active bonus. Was this answer helpful? 👍 Yes 👎 No

Question 13

WithdrawalWhat should I do if my withdrawal is rejected?

Accepted Answer

Common reasons for a rejected withdrawal include unmet wagering requirements, an incorrect account number, or incomplete KYC. Start by checking the reason for rejection (it will appear in your notification), then fix the issue and try again. If you're still stuck, contact support. Was this answer helpful? 👍 Yes 👎 No

Question 14

BonusHow do I claim the 200% welcome bonus?

Accepted Answer

Your first deposit after registration automatically triggers a 200% bonus credited to your account. A minimum deposit of ৳500 is required, and the maximum bonus you can receive is ৳5,000. No separate code needed. Was this answer helpful? 👍 Yes 👎 No

Question 15

BonusWhat is wagering and how do I complete it?

Accepted Answer

Wagering means you need to place a certain amount in bets before you can withdraw a bonus. For example, 30x wagering on a ৳1,000 bonus means you must place a total of ৳30,000 in bets before withdrawing. All bets — wins and losses — count toward the requirement, so placing regular, moderate bets is the fastest way to clear it. Was this answer helpful? 👍 Yes 👎 No

Question 16

BonusHow do I claim the daily login bonus?

Accepted Answer

A daily bonus is automatically credited every time you log in. Log in for 7 consecutive days and you'll receive a special reward on the seventh day. Bonuses are added as bonus credits, which can be used to play games directly. Was this answer helpful? 👍 Yes 👎 No

Question 17

BonusCan I cancel an active bonus?

Accepted Answer

Yes, you can cancel an active bonus from your account settings. However, cancelling a bonus will remove the bonus balance. Once cancelled, you can withdraw your original deposit funds. Was this answer helpful? 👍 Yes 👎 No

Question 18

GamesWhat types of games are available on 11 baje?

Accepted Answer

11 baje offers 500+ games: Live Casino (Baccarat, Roulette, Blackjack), slots, fishing games, crash games, lottery, and Sports Betting (cricket, football, tennis, and more). New games are added every week. Was this answer helpful? 👍 Yes 👎 No

Question 19

GamesAre the games truly fair? Is there any rigging?

Accepted Answer

Yes, all games on 11 baje use RNG (Random Number Generator) technology, which ensures completely unbiased results. Live games are streamed directly from third-party studios, and our game providers are audited by internationally recognized testing agencies. Was this answer helpful? 👍 Yes 👎 No

Question 20

GamesWhich sports can I bet on?

Accepted Answer

cricket (IPL, BPL, World Cup), football (Premier League, La Liga, World Cup), badminton, tennis, basketball, and 20+ more sports Sports Betting Yes, and live match betting is available too. Was this answer helpful? 👍 Yes 👎 No

Question 21

AppWhere can I find the 11 baje app? How do I download it?

Accepted Answer

The 11 baje app is available directly from our Download Page Simply download the Android APK file and install it — that's all. Even though it's not available on the Google Play Store, installing via APK is completely safe. Was this answer helpful? 👍 Yes 👎 No

Question 22

AppDoes the 11 baje app work on iPhone?

Accepted Answer

iPhone users can access 11baje.net directly through their mobile browser. Open the website in Safari or Chrome and tap "Add to Home Screen" to use it just like an app. A native iOS app is currently in development. Was this answer helpful? 👍 Yes 👎 No

Question 23

AppHaving trouble installing the APK — what should I do?

Accepted Answer

To install the APK on an Android phone: go to Settings → Security → enable "Unknown Sources" or "Install unknown apps". Then open the APK file and install it. You can turn off Unknown Sources again after installation. If you run into trouble, On the download page View the detailed guide. Was this answer helpful? 👍 Yes 👎 No

Question 24

AccountCan I update my profile information?

Accepted Answer

You can update your email and display name from your profile settings. However, to change your mobile number or date of birth, you'll need to contact the support team and provide identity verification documents. Was this answer helpful? 👍 Yes 👎 No

Question 25

AccountHow do I join the VIP program?

Accepted Answer

No separate sign-up is needed for the VIP program. Points are earned automatically with every bet you place. As your points grow, so does your VIP level — unlocking better rewards at each tier: Bronze → Silver → Gold → Platinum. Was this answer helpful? 👍 Yes 👎 No

Question 26

AccountCan I temporarily suspend my account?

Accepted Answer

Yes, Responsible Gaming You can set a cooling-off period (24 hours to 30 days) or opt for permanent self-exclusion from the page. This takes effect immediately and cannot be reversed before the specified period ends. Was this answer helpful? 👍 Yes 👎 No

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